FAQ'S | Mymgeni

Yes.

The products on display are available
Products that are out of stock are labelled accordingly
For products with a longer delivery timeline, the shipping information is indicated alongside the product details
Product quantities available for sale are updated in real time and automatically displayed for customers to see while making an order
The above measures ensure that you do not cancel your order due to out of stock issues

Yes.

The products on display are available
Products that are out of stock are labelled accordingly
For products with a longer delivery timeline, the shipping information is indicated alongside the product details
Product quantities available for sale are updated in real time and automatically displayed for customers to see while making an order
The above measures ensure that you do not cancel your order due to out of stock issues

We use verified and trusted courier services to deliver goods to either your home or office as per your requirements
For your own security ,the assigned delivery person is tracked and vetted by the courier service provider
During delivery your ordered item is insured from losses and damages
For standard orders, we deliver your order within 24 hours in Nairobi and its environs and within 72 hours outside Nairobi
For products being shipped from outside the country we try our best to deliver within the shortest time possible
In case there are delays caused by situations beyond our control we shall notify you immediately
For orders made during weekends and public holidays we make delivery arrangements on the following working day
In case you have special delivery requirements, indicate on the 'add a note' tab provided while confirming your order

We use verified and trusted courier services to deliver goods to either your home or office as per your requirements
For your own security ,the assigned delivery person is tracked and vetted by the courier service provider
During delivery your ordered item is insured from losses and damages
For standard orders, we deliver your order within 24 hours in Nairobi and its environs and within 72 hours outside Nairobi
For products being shipped from outside the country we try our best to deliver within the shortest time possible
In case there are delays caused by situations beyond our control we shall notify you immediately
For orders made during weekends and public holidays we make delivery arrangements on the following working day
In case you have special delivery requirements, indicate on the 'add a note' tab provided while confirming your order