Lose Kindness and Original Intention

Judging whether a move is appropriate ultimately depends on whether the move caters to the original intention. As long as the original intention is good, then any small adjustments are actually worthy of our affirmation. In this regard, the platform needs to question itself: Is it solving the problems of users and riders? Can this create greater value? Why is Ele.me launching an option button like "wait 5 more minutes"? From a starting point, this is actually an attempt to find a more suitable position for the rider in the "system" listed in numbers.

As mentioned in the article "Takeaway Riders, Trapped in the System", system has a reporting system in terms of details such as Fax List waiting for elevators, which provides a certain degree of redundancy in the service. This is an ice-cold technology. The temperature behind makes the little buddies more comfortable. Recently, many people have been touched by the situation described in the article "Takeaway", but they may only be able to evaluate and sigh from the perspective of morality and sensibility. It requires the efforts of the platform side.

Therefore, even if the plan of "waiting five minutes more" is not perfect, it is actually worthy of our encouragement and recognition, and we don't have to blindly roll in the quagmire of prejudice. For the platform side, contradictions are common, business is not "perfect" at all, and every business model has its own particularity of contradictions at every moment of development. This actually tests the choice of the platform, whether to ignore it or try hard? It seems that has chosen the latter, to try to do one more step, to exchange platform rights for the rider's time, at least from the original intention, this is worthy of recognition.